Refund Policy

1. Current products

ComPALion is currently a private development build and Endless Wanderer is in development. If no payment was collected by UnhingedForge, there is no purchase price to refund. This policy will apply to future paid products, add-ons, or services once offered.

2. Storefront purchases

A purchase made through Steam, itch.io, Epic, an app store, console store, payment marketplace, or another third party is governed by that store’s refund process and mandatory consumer law. Submit the request to the seller shown on your receipt. We may assist with product information but cannot override a platform’s payment decision.

3. Direct-purchase requests

For a future product purchased directly from UnhingedForge, you may request a refund within 14 calendar days of purchase. Eligibility may depend on whether digital content was downloaded, activated, substantially used, or fully delivered and on any express consent given at checkout. Mandatory legal rights always control.

• Duplicate charges, unauthorized transactions, missing delivery, and materially defective products will be reviewed regardless of ordinary eligibility limits.
• A change of mind after substantial use, completed service, revoked access for policy violations, or a request involving consumed one-time content may be ineligible where law permits.
• We will not condition a legally required remedy on removing an honest review or waiving a non-waivable right.

4. Subscriptions and pre-orders

Cancel a subscription through the service that billed you to stop future renewals. Unless law or purchase terms require otherwise, past billing periods are not prorated. A pre-order may be canceled before delivery unless a disclosed platform rule or mandatory law provides a different result.

5. How to request a refund

1. Contact the seller listed on the receipt. For a direct UnhingedForge purchase, email the contact below with the subject “REFUND REQUEST – [order number]”.
2. Provide the order number, product, purchase date, purchasing email, and a short explanation. Include screenshots only if they do not reveal payment-card or account credentials.
3. Do not send a full card number, bank login, password, one-time code, or government ID by email or Discord.

6. Review and payment timing

We aim to respond within 5 business days. Approved direct refunds are sent to the original payment method within 10 business days; banks and payment providers may take additional time to post funds. Taxes, exchange rates, and provider fees are handled as required by the original transaction and applicable law.

7. Chargebacks and consumer rights

Contact us first when practical so we can investigate quickly. Nothing prevents you from using a lawful payment dispute or consumer-protection process. Fraudulent chargebacks, falsified evidence, or repeated abuse may result in account restrictions.